The Beaucatcher Motel is grateful to host you during your time in Asheville. Prior to your stay, please take a moment to review our general hotel rules and policies below. We try to keep our policies simple and straightforward and are in place to maintain the quality, comfort and safety of your stay. Should you have any questions about any of our policies, please do not hesitate to contact us.
- Frontdesk Hours: Monday, Tuesday, Wednesday 7:00am-11:00pm / Thursday - Sunday: 24 hours open
- Check is in at 3:00pm / Check Out at 11:00am
- Cancellation Policy: If you cancel up to 1 day before arrival, no money will be charged. If you cancel less than 24 hours prior to arrival, you will be charged for the entire first nights rate plus tax. There will be no refunds for early departures or no shows. Cancellations can be made by contacting our front desk or emailing your request to us. Ig you booked through a third party (Expedia, Booking.com, etc) please contact that company to cancel.
- All reservations must be guaranteed with a valid credit card. We reserve the right to authorize your card for up to 1 day prior to arrival. If your card does not authorize, your reservation will be invalid and subject to cancellation by 6:00pm on day of arrival.
- We do not accommodate guests within a 60 mile radius of the hotel, if your reservation details and/or photo ID upon check shows an address within this radius, your reservation will be cancelled.
- We are a pet free facility, if evidence of an unauthorized animal is seen by our staff, your account will be charged with a fee. If your pet is a service animal, we ask that you inform us PRIOR TO YOUR ARRIVAL, so that we may properly assess the necessary criteria related to the service animal. If we do not have proper notice of your service animal prior to your arrival, you may be charged a fee.
- We are a non-smoking facility, if evidence of unauthorized smoking is found in your room, your account may be charged a fee.
- We do not have any handicap accessible rooms available at this property.
- All guests staying on property are required to show a valid photo ID upon check-in
- We accept Cash, Credit Card (Visa, MasterCard, Amex), Money Orders and Travelers Checks
- An additional security deposit (if paying with cash) or credit card hold will be assessed for incidentals at check-in. The hold or cash deposit will be released only after check-out and your room has been inspected, free of damages or any charges to the room (including any unauthorized pet fee or smoking fee).
- If you wish to pay with a credit card, the cardholder must be present to verify
- We are happy to receive your Special Requests prior to your arrival and we will do our best to accommodate your needs however, this is subject to availability and additional charges may apply
- These changes/policies will be in place until further notice.
